Reference

How ek444 Handles Your Personal Information

Your privacy matters to us. This policy explains what data we collect when you use ek444, how we use it, and what rights you have over your own information. Access and use of this platform depends on your local law and eligible regions.

Account Data ProtectedbKash, Nagad, Rocket Transactions SecuredYour Rights, Clearly StatedBangladesh-Focused Support
ek444 How ek444 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how we handle your data, want to request a correction, or need to raise a concern, our support team is available to help. You can reach us through live chat inside your account dashboard, by email, or through our help centre. We aim to respond to all data-related requests within a reasonable timeframe. Players in Dhaka and Chittagong can use the same channels — there is no separate regional line.

Live Chat Open your account dashboard and tap the chat icon. Our team handles data queries alongside general account support.
Email Support Send your data request or privacy concern to our support address. Include your registered account details so we can locate your record quickly.
Help Centre Our help centre covers common privacy questions including how to update your details, request data access, or close your account.
DATA SECURITY

How We Protect and Manage Your Information

We apply standard security measures across your account, your payment records, and your session data. Here is how each area works in practice.

Account Security Your account is protected with password hashing and OTP verification on login. We flag unusual access patterns and can lock your account if something looks off.
Payment Data Transactions via bKash, Nagad, and Rocket are processed through encrypted connections. We store only the reference data needed to verify and reconcile your deposits and withdrawals.
Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings.
Data Retention We keep your account data while your account is open and for a defined period after closure. You can request a copy of your data or ask us to delete it by contacting support.

Common Questions About Your Privacy

Straight answers to what our account holders ask most about data, rights, and how to get in touch.

We collect your name, contact information, and the payment details you use — such as your bKash or Nagad number — along with device and session data needed to secure your account.

We do not sell your data. We share it only with payment processors like bKash, Nagad, and Rocket as needed to complete transactions, and with service providers who help us operate the platform.

Contact our support team via live chat or email with your account details. We will locate your record and help you review or update the information we hold.

Yes. If you close your account and want your data removed, contact support. We will process your request subject to any retention obligations under applicable regulations.

We use session cookies to keep you logged in and analytics cookies to see how the platform is used. You can adjust or block cookies through your browser settings at any time.

Reach our support team through live chat in your account dashboard or by email. Data-related requests are handled by the same team that manages general account support.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.